Thank you for being a client of Dox Marketing! The policies outlined on this page apply to you if you have made a purchase from us.
If for any reason you are not satisfied with your purchase, please notify us immediately. We are willing to do whatever we can to make sure you are happy. This may include repair, upgrade and replacement of the product or service. Shipping, labor, artwork design and other charges may or may not apply depending on the options that we are able to provide you. Since our products and services are either customized, involve labor and/or are digital, all sales are final and are not refundable or returnable unless otherwise advertised. Special exceptions to this rule may apply at our sole and exclusive discretion. Please, before making your purchase with us, be confident the product or service fits your needs.
Depending on your purchase, your cancellation terms will differ.
Products & Services: For orders requiring design, production and/or labor, you may cancel your order at anytime, however, any costs incurred up until that point are still due and payable. If you have prepaid for your order, the incomplete portion of it will be refunded to you.
Recurring Subscriptions: These include recurring search marketing services, web hosting, email marketing, text marketing, newsletters and other ongoing services. Terminating your subscription service requires an advanced 30 day email notice from the email address on your account with us. If the start of a new billing period falls within this 30 day period, the prorated amount for the partial billing period will still be due and payable. We will continue to provide your ongoing service until the final day. If you are on a multi-month agreement and wish to terminate it early, a cancellation fee will be due and payable equal to 50% of the remaining fees in the agreement unless otherwise specified in writing. The 30 day email notice policy still applies.